Webinar and Virtual Event View
Fun with Contact Center Metrics & Contact Center Planning
Start Date: 05-17-2012 01:00PM
End Date: 05-17-2012 02:00PM Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Webinar - Free event
Summary: What are the responses when you ask a contact center executive what their most important metrics are?
Description: In this session, we will focus on metrics used to measure the service and efficiency of your workforce management process, your agents, and your operation. With a focus on contact center planning, we will discuss other common contact center metrics and legacy practices that may be a tradition, but may not be optimal.
Presenter: Ric Kosiba,Bay Bridge Decision Technologies
Selected categories: Education
Selected tags: Call Centers, Customer Relationship Mgt.
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