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Fun with Contact Center Metrics & Contact Center Planning

Start Date: 05-17-2012 01:00PM
End Date:   05-17-2012 02:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: What are the responses when you ask a contact center executive what their most important metrics are?

Description: In this session, we will focus on metrics used to measure the service and efficiency of your workforce management process, your agents, and your operation. With a focus on contact center planning, we will discuss other common contact center metrics and legacy practices that may be a tradition, but may not be optimal.

Presenter: Ric Kosiba,Bay Bridge Decision Technologies

Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.

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