Webinar and Virtual Event View
Maximizing the Potential of the Gen Y Agent
Start Date: 05-10-2012 02:00PM
End Date: 05-10-2012 03:00PM Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Webinar - Free event
Summary: Call center leaders are reexamining the approach to WFM, adapting & adopting new technologies that help play to the strengths of Gen Y agents.
Description: In this webinar, attendees will learn how to: •Harness the strengths of the Gen Y agent •Channel positive, constructive and timely feedback to improve overall call center performance •Adopt workforce management tactics that balance center and agent needs •Utilize the latest technologies for improving operational efficiencies
Presenter: Knowlagent and DMG Consulting
Selected categories: Education
Selected tags: Call Centers, Customer Relationship Mgt.
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