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Maximizing the Potential of the Gen Y Agent

Start Date: 05-10-2012 02:00PM
End Date:   05-10-2012 03:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: Call center leaders are reexamining the approach to WFM, adapting & adopting new technologies that help play to the strengths of Gen Y agents.

Description: In this webinar, attendees will learn how to: •Harness the strengths of the Gen Y agent •Channel positive, constructive and timely feedback to improve overall call center performance •Adopt workforce management tactics that balance center and agent needs •Utilize the latest technologies for improving operational efficiencies

Presenter: Knowlagent and DMG Consulting

Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.

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