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The Five Fundamentals of a Successful FCR Program


Start Date: 06-05-2012 01:00PM
End Date:   06-05-2012 02:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: Improving your FCR can reduce costs and increase customer satisfaction, which in turn boosts customer retention and upsell opportunities.

Description: A successful FCR program goes beyond the metric. Refocusing your efforts on resolving customer issues in one contact will likely cause a fundamental shift in the way your service organization operates. Attend this complementary webinar to learn the five fundamentals that help build & support a thriving FCR program.

Presenter: Brian Spraetz, Enkata

Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.


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