Webinar and Virtual Event View
The Five Fundamentals of a Successful FCR Program
Start Date: 06-05-2012 01:00PM
End Date: 06-05-2012 02:00PM Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Webinar - Free event
Summary: Improving your FCR can reduce costs and increase customer satisfaction, which in turn boosts customer retention and upsell opportunities.
Description: A successful FCR program goes beyond the metric. Refocusing your efforts on resolving customer issues in one contact will likely cause a fundamental shift in the way your service organization operates. Attend this complementary webinar to learn the five fundamentals that help build & support a thriving FCR program.
Presenter: Brian Spraetz, Enkata
Selected categories: Education
Selected tags: Call Centers, Customer Relationship Mgt.
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